Refund policy

At Haus of Decor, your satisfaction is important to us. This policy explains the conditions for returns, refunds, and cancellations in accordance with applicable Canadian consumer protection laws.

How We Handle Returns

Because we ship from international fulfillment centers to keep prices low, returning items internationally is often slow and costly for customers. To avoid this, we resolve most issues without requiring you to ship anything back.

You may request a return or remedy within 30 days of delivery by contacting our customer service at info@haus-decor.com.

When you contact us, we will work with you to find the best solution. Depending on the situation, this may include a replacement, a full or partial refund, or — where a return is not practical — a refund or replacement with no need to send the item back. In that case you are welcome to keep the item or donate it to a local charity.

Defective, Damaged, Incorrect, or Not-as-Described Items

If your item is defective, damaged, incorrect, or significantly different from its description, you are entitled to a replacement or full refund, including any applicable return shipping costs if a return is required.

To help us resolve these cases quickly, we may ask you to send a photo or short description of the issue. In most cases this is enough for us to issue a replacement or refund without requiring you to return the item.

Change-of-Mind Returns

If you simply change your mind and the item is not defective, you may:

Return the item at your own shipping cost (return shipping for non-defective items is the responsibility of the customer); or
Accept an alternative we offer, such as a partial refund while you keep the item.

Where shipping the item back is impractical, we may instead provide you with a local donation or drop-off address so the item does not go to waste. Using this option is never required to receive a refund you are entitled to.

Exchanges

We accept exchanges. Contact our customer service if you wish to modify your order. Please note our modification cutoff time of 8:00 PM ET (Eastern Time – Canada).

Restocking Fees

We do not charge any restocking fees.

Refunds

Once your case is approved — and, where a return is required, the item is received and inspected — refunds are processed within 7 business days.

Refunds are issued to the same payment method used at the time of purchase. You will receive a confirmation email once the refund has been completed. Processing times may vary depending on your payment provider or bank.

Return Conditions (When a Return Is Requested)

When we do ask you to return an item:

Items must be returned in the original packaging, including all accessories.
Products must be unused and in original condition, except where handling was necessary for inspection.
Items must be securely packaged to prevent damage during return shipping.

If items are returned used, damaged, or incomplete beyond reasonable inspection, a partial refund or a deduction for loss of value may be applied where permitted by law.

Important: Authorization Required

All returns must be approved by our customer service before shipping. Our registered business address is not a return address. Items sent to our registered address or to any address without prior authorization may not be received or processed. When a return or donation drop-off is appropriate, we will provide you with the correct address.

Responsibility

We are not responsible for delays or damage that occur during return shipping. Customers are encouraged to check their order within 24 hours of delivery and to report any issues promptly.

Shipping Information

We ship from our international fulfillment centers to provide you with the best prices. Estimated delivery times are shown at checkout and in our Shipping Policy. [Confirm the delivery window here matches your Merchant Center / Shipping Policy — e.g. “typically X–Y business days after processing.”]

Address Changes

If you need to update your shipping address, contact us immediately at info@haus-decor.com. We will make every effort to update your information, but we cannot guarantee changes once the order has been processed.

Undeliverable Packages

If a package is returned to us due to an incorrect address, refusal of delivery, or failure to collect from a pickup point, we reserve the right to charge additional costs for return and reshipment.

Consumer Rights Notice

Nothing in this policy limits or excludes your rights under applicable Canadian consumer protection laws.

Under applicable Canadian federal and provincial consumer protection legislation — including, for Quebec residents, the Consumer Protection Act (Loi sur la protection du consommateur) — you may be entitled to repair, replacement, or refund if a product is defective, unsafe, significantly different from the description, or not of acceptable quality.

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